GP
Greta P
1 reviews | Active since Feb 2017
03 Apr 2020, 09:32
MTN horror!
Cellphone contract completed, I opted not to upgrade my phone and instead just take a contract of R199.00 in February 2020. I was told my debit payment would reflect the new amount from March 2020. However in April 2020 MTN is still taking the old contract amount of R736.00. Despite calling and emailing them - I get arrogance and lack of any customer care. I am so frustrated! This is the second time they are doing this! MTN is just a horror to deal with!
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Replies (2)
MTN South Africa's replyOfficial
03 Apr 2020, 10:09Good day Greta
Thank you for your post...
Apologies for the inconvenience.
Your account is being debited a month in areas, The debit order that went off on 2020-04-02 was for the invoice dated 2020-02-26 .
kind regards
Bonolo Khonkhe
Complaints Analyst
Thank you for your post...
Apologies for the inconvenience.
Your account is being debited a month in areas, The debit order that went off on 2020-04-02 was for the invoice dated 2020-02-26 .
kind regards
Bonolo Khonkhe
Complaints Analyst
Best regards,
MTN South Africa's reply03 Apr 2020, 10:09
Official
Good day Greta
Thank you for your post...
Apologies for the inconvenience.
Your account is being debited a month in areas, The debit order that went off on 2020-04-02 was for the invoice dated 2020-02-26 .
kind regards
Bonolo Khonkhe
Complaints Analyst
Thank you for your post...
Apologies for the inconvenience.
Your account is being debited a month in areas, The debit order that went off on 2020-04-02 was for the invoice dated 2020-02-26 .
kind regards
Bonolo Khonkhe
Complaints Analyst
Best regards,
GP
Greta P's updateReviewer Update
03 Apr 2020, 10:25The debited amount should not have been for R736 as my contract is completed. March month should be R199 and not R736! March month is where the problem starts! Why are you avoiding the issue.
GP
Greta P's update03 Apr 2020, 10:25
Reviewer Update
The debited amount should not have been for R736 as my contract is completed. March month should be R199 and not R736! March month is where the problem starts! Why are you avoiding the issue.