MTN horrifying service

I am absolutely horrified with the service we have received from MTN online. We app**** for a contract on 22/11/2020, we received an e-mail stating that a consultant will get in touch with us shortly. To date, no one has contacted us. On the 30th we phone MTN and got transferred to 4 different people of which none of them could assist us. Despite having called the number on the e-mail confirming the application. Eventually got through to Nombi at MTN and upgraded an existing number which has since been upgraded with the wrong package. We also did a new application we were told would be delivered between 5 & 7 days, now the 11/12/2020 after not having heard from MTN we called again, to be told that the application was cancelled due to two application being done at the same time but no one can help us fix the matter. We have to talk to the original consultant who is not available due to this being a call center. All this after spending R2500.00 on pay as you go data, whilst waiting for the package that was supposedly on it way but in actual fact been cancelled.