MTN HORRIFIC SERVICE REGARDING CANCELLATION OF A CONTRACTR

. I spoke to Daniel on the 05/11 regarding my daughter's nr, but the contract under my name and advised me to phone on the 09/11, due to the fact that the 07/11 was a Saturday. On the 09/11/2020 I spoke to Ntabiseng ref nr *** he assisted me and informed me, that contract for that nr was cancelled, but still a pay as you go as I requested. I also asked him, as I asked you, will there be charges, for this contract after the cancellation and he said no. This morning my debit order went through with the amount for the nr that was supposed to be cancelled. I have been phoning the whole morning and every time the client services agents put me through, the line gets cut off. The last person that I spoke to informed me that the contract has not been cancelled. I have spoken to the following people regarding this cancellation for the contract and to keep the nr as a pay as you go. I also asked them, if there would be any charges after the cancellation and every one confirmed that there would be no charges after the contract has been cancelled. 03/11 Salelile ref *** 04/11 Donation ref ***5/11 Gordenia ref ***2 Also on the 05/11 with yourself via telephone and email 09/11 Lungani ref *** 09/11 Nthabiseng to cancel the contract and keep the nr as a pay as you go ref nr *** 21/11 Saniliswe *** 24/11 Sandile ref *** 24/11 Alinda ref *** This morning I spoke to 2 people at the client services and they kept on putting me through to your department, but every time the line got cut. The ref nr’s received by sms *** and *** for the 01/12/2020.