MTN HORRIBLE ********* SERVICE
<p>Some friendly advice: DONT EVER GET A CELLPHONE CONTRACT WITH MTN!</p> <p> </p> <p>This year we got a cellphone contract with MTN it was one of the most expensive contracts they had at the time, after a few months the cellphone just shut down and never came on again we then sent it in to MTN and after a month or so we recieved a new phone which had a bend/dent in it after about a weak the phone did the EXACT same thing and we sent it in again to MTN after about a month they said that we broke the phone it has water damage and they refuse to give us a new phone!</p> <p> </p> <p>now firstly, we recieved the phone with a bend/dent in it which btw is stated in the report which they sent with the phone so they knew that they sent us a broken phone and now they say the we broke the phone!</p> <p> </p> <p>secondly, the phone is waterproof now they say that it is broken of water damage? Doesnt make sense!</p> <p> </p> <p>I am now paying alot of money for a phone that I dont have and I have been without a phone for approx 3 months now!</p> <p> </p> <p>I have been with MTN for years we have multiple contracts with them including all our business phones I am VERY DISGUSTED AND DISAPOINTED after being with them for years that it has accumulated to this!! I am seriously rethinking my business relationship with them!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
