MTN Horrible Sp ever

Upgrade declined Upgrade Issue- Ross I am disgusted with service rendered by MTN on an upgrade application. I was put on debt review 2021 as I was unemployed, I managed to pay my monthly installment to Mtn. I wanted to upgrade on my secondary number and after all efforts was informed that my contact is now on a month to month basis and I can only upgrade for an amount of R200 and something. My question, I did an online application with several reference numbers,**********5,**********9,**********4 on the 15th of October 2022, where I already send numerous emails to Philile Qulo @cci-sa.za. on the 5th enquired on my upgrade for assistance, with no luck to date. Johan Janse van Niewenhuizen, only called on the 18th and captured all, where I informed him of my debt situation and reason why I need the contract on 36 months, which was all well, confirmation received of approval as well, he advised that they await the Iphone 14 pro which will be delivered around 25th and 26th, were he will contact me and arrange delivery. I received a call from him yesterday stating my application is declined due to my contract move over to month to month basis. How do you not back to a client and inform them on time with regards to such information. I have been a loyal client over 18 years and this is the treatment, despite receiving all payments during the lock down. I am highly disgusted by your service and will inform all friends and family members, I will post this on all Mtn social platforms as well....... lack of communication but fast to send your invoices for monthly payments which is not even a second late.

disgusted client.....