MTN - HORRIBLE SERVICE/UNHELPFUL

PATHETIC and DISGUSTING!

i did an upgrade on 29 Sep 2020 and everything seemed fine until the upgrade was processed on the 6th Oct at which point my ZTE device was delivered along with a new SIM. i then realized that my old sim was deactivated and had to switch the new sim that was provided. Upon doing so i discovered that i was unable to make calls, receive calls, use data, send SMSs. i could only receive SMSs. After almost 2 weeks with this issue and calling customer care countless times (no one ever bothered to get back to me) and going in store, nothing and no one was able to help. eventually i returned the ZTE device and the blue route store said they would escalate and the upgrade would eventually be rolled back but it would take about 3 months.. towards the end of October all of a sudden i had service, i was able to make/receive calls and use data.

Before the upgrade i was paying 469 a month, the upgrade was supposed to increase that to 499 a month. After all that **** and being without service for 2weeks MTN still has the AUDACITY to bill me a prorata amount of R1,053 on top of my R469 subscription. WHY MUST I PAY FOR YOUR MISTAKES MTN!!!!????

After calling customer care who were so VERY VERY UNHELPFUL (one agent even imp**** i was being dishonest with her and i was not telling her everything she wanted to know) REALLY!!!!??? I have now lost hope of getting my money returned to me. i must now make a loan because that R1,053 was supposed to be for my kids school registration for next year that has to be paid on the 5th Dec!

I am waiting for someone in Cancellations department to pick up the phone so i can cancel this JOKE of a contract!