MP
Modise P
1 reviews | Active since Jan 2016
06 Jun 2019, 11:15
Mtn horrible service delivery -
I'm really fed up with Mtn.. I lodged a complaint on the 27th March and received a reply from zanele mazibuko on the 28th apologizing and Saud the legal team will revert with feedback , but nothing has happened thus far. I then called them over a period of 3 weeks asking for a paid up letter, and each time it's a different excuse.
I'm listed wrongfully so for a number I used in 2012 or so, picked it up when I did a credit check with expirian.. now today when I call asking for the paid up letter the consultant reads that they say I owe them, for what? 'cause when I made my last payment I clearly stated I want nothing to do with Mtn anymore for their incompetence. Today's ref nr is 1- ********** 6067. And I told the lady I haven't used that phone number in Years. They must find the last call recording I had with them before I did my last payment because I have instruction to terminate that contract, that's my proof.
I'm giving Mtn 7days to resolve this, and after that I will go to ombudsmen because I feel they violating my consumer rights and not honouring part of the agreement we had. They always say they are sorry and they will give feedback, but never do. And it takes a miracle to get through to them via call centres. I'm fed up. Of all the service providers, Mtn gives the worst service, I no longer owe anyone anything I'm sure of it.
Helpful (0)
Replies (6)0
Replies (6)MP
Modise P's updateReviewer Update
06 Jun 2019, 14:29Thank you for pushing me, I have found a string of emails from your retention team, even legal where it clearly states I paid everything that was due, how mtn even wanted to keep my business with them and when I clearly stated I wanted nothing to do with Mtn. Dated back to 2015 and confirmation letter stating that you were cancelling the two contract phone numbers and changing them to prepaid . So kindly forward me the paid up letter asap
MP
Modise P's update06 Jun 2019, 14:29
Reviewer Update
Thank you for pushing me, I have found a string of emails from your retention team, even legal where it clearly states I paid everything that was due, how mtn even wanted to keep my business with them and when I clearly stated I wanted nothing to do with Mtn. Dated back to 2015 and confirmation letter stating that you were cancelling the two contract phone numbers and changing them to prepaid . So kindly forward me the paid up letter asap
MP
Good day Jacob,Thank you for your mail.
We would like to retain your business, please advise what can we do to make a difference Or retain your business. Kindly advice what led to your cancellation request?
We look forward being of service to you.Best regards,
Moleboheng Matseka
MTN RetentionsReference Number: ***9
--Original Message--
From: ***
Date: 5/19/2016 3:31:42 PM
To: ***
Subject: Cancellation Request: A***
Good day, Please assist by processing P/deact for both MSISDNs: *** and ***.Term date: 2015-12-07 Kind Regards, Presley Tempies |
Modise P's updateReviewer Update
06 Jun 2019, 14:38Good day Jacob,Thank you for your mail.
We would like to retain your business, please advise what can we do to make a difference Or retain your business. Kindly advice what led to your cancellation request?
We look forward being of service to you.Best regards,
Moleboheng Matseka
MTN RetentionsReference Number: ***9
--Original Message--
From: ***
Date: 5/19/2016 3:31:42 PM
To: ***
Subject: Cancellation Request: A***
Good day, Please assist by processing P/deact for both MSISDNs: *** and ***.Term date: 2015-12-07 Kind Regards, Presley Tempies |
MP
Modise P's update06 Jun 2019, 14:38
Reviewer Update
Good day Jacob,Thank you for your mail.
We would like to retain your business, please advise what can we do to make a difference Or retain your business. Kindly advice what led to your cancellation request?
We look forward being of service to you.Best regards,
Moleboheng Matseka
MTN RetentionsReference Number: ***9
--Original Message--
From: ***
Date: 5/19/2016 3:31:42 PM
To: ***
Subject: Cancellation Request: A***
Good day, Please assist by processing P/deact for both MSISDNs: *** and ***.Term date: 2015-12-07 Kind Regards, Presley Tempies |
MP
good day ,at this point i doubt if there's anything you can do, because for me to default on my payments, i was involved in a car accident and i reported to mtn store but no one wanted to meet me halfway. i was financially broken and you guys listed me and right now my credit score is in trouble. im very upset with the service i received from mtn. and dont think i will ever conduct any business with you or refer any of my associates to you. just cancel everything.i did not ask to be re-activated with you and i gave no such consent, so to my knowledge i dont owe mtn anything as off December 2015, i made it clear to the consultant that assisted me then, you can check the record of that phone call. i dont even have an mtn number. so make sure you cancel everything and send me the paid up letter soonest so i can send it to Trans Union, they are awaiting it. i believe our business is only important when we are not in trouble for you, and according to my experience life has ups and downs , so i need associates that will be understanding when crisis strikes.regardsShow quoted text
Modise P's updateReviewer Update
06 Jun 2019, 14:38good day ,at this point i doubt if there's anything you can do, because for me to default on my payments, i was involved in a car accident and i reported to mtn store but no one wanted to meet me halfway. i was financially broken and you guys listed me and right now my credit score is in trouble. im very upset with the service i received from mtn. and dont think i will ever conduct any business with you or refer any of my associates to you. just cancel everything.i did not ask to be re-activated with you and i gave no such consent, so to my knowledge i dont owe mtn anything as off December 2015, i made it clear to the consultant that assisted me then, you can check the record of that phone call. i dont even have an mtn number. so make sure you cancel everything and send me the paid up letter soonest so i can send it to Trans Union, they are awaiting it. i believe our business is only important when we are not in trouble for you, and according to my experience life has ups and downs , so i need associates that will be understanding when crisis strikes.regardsShow quoted text
MP
Modise P's update06 Jun 2019, 14:38
Reviewer Update
good day ,at this point i doubt if there's anything you can do, because for me to default on my payments, i was involved in a car accident and i reported to mtn store but no one wanted to meet me halfway. i was financially broken and you guys listed me and right now my credit score is in trouble. im very upset with the service i received from mtn. and dont think i will ever conduct any business with you or refer any of my associates to you. just cancel everything.i did not ask to be re-activated with you and i gave no such consent, so to my knowledge i dont owe mtn anything as off December 2015, i made it clear to the consultant that assisted me then, you can check the record of that phone call. i dont even have an mtn number. so make sure you cancel everything and send me the paid up letter soonest so i can send it to Trans Union, they are awaiting it. i believe our business is only important when we are not in trouble for you, and according to my experience life has ups and downs , so i need associates that will be understanding when crisis strikes.regardsShow quoted text
MP
Good Day Mr Modise Jacob Phokane
Please be advised that cell phone number *** and *** has been migrated to MTN Prepaid. Please allow 2 to 24 hours for activation. Once Activation is successful, an SMS Notification will be sent. Should you have any further queries please feel free to contact us on our customer care number ***.
Trust that the above is all in order.
Kind Regards,
MTN Retentions Department
Modise P's updateReviewer Update
06 Jun 2019, 14:44Good Day Mr Modise Jacob Phokane
Please be advised that cell phone number *** and *** has been migrated to MTN Prepaid. Please allow 2 to 24 hours for activation. Once Activation is successful, an SMS Notification will be sent. Should you have any further queries please feel free to contact us on our customer care number ***.
Trust that the above is all in order.
Kind Regards,
MTN Retentions Department
MP
Modise P's update06 Jun 2019, 14:44
Reviewer Update
Good Day Mr Modise Jacob Phokane
Please be advised that cell phone number *** and *** has been migrated to MTN Prepaid. Please allow 2 to 24 hours for activation. Once Activation is successful, an SMS Notification will be sent. Should you have any further queries please feel free to contact us on our customer care number ***.
Trust that the above is all in order.
Kind Regards,
MTN Retentions Department
MP
Modise P's updateReviewer Update
06 Jun 2019, 14:45I asked for a paid up letter NOT change me to prepaid, I want nothing to do with mtn
MP
Modise P's update06 Jun 2019, 14:45
Reviewer Update
I asked for a paid up letter NOT change me to prepaid, I want nothing to do with mtn
MTN South Africa's replyOfficial
07 Jun 2019, 12:09Good day Modise,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephonic conversation, we will send a request to our Legal department for a paid up letter and also request for your profile to be updated.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephonic conversation, we will send a request to our Legal department for a paid up letter and also request for your profile to be updated.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's reply07 Jun 2019, 12:09
Official
Good day Modise,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephonic conversation, we will send a request to our Legal department for a paid up letter and also request for your profile to be updated.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephonic conversation, we will send a request to our Legal department for a paid up letter and also request for your profile to be updated.
Warm Regards,Zanele MazibukoComplaints Management Team