Mtn horrible service

I am extremely unhappy with the service from mtn.

I have posted on hello peter about my horrible experience with them. I received a call and response on the day of the review, from someone named Alice, whilst she was helpful ON the day, there has been NO follow up. I paid for airtime R170.00 airtime and the money was taken from my account. I sent a proof that paygate sent me an email saying its successful as well as a message from the bank. Alice said she was going to check at 4pm on that day if my number was recharged and I did not get a call, 2 days later was the weekend, I did respond to Alice, and did not get any response by monday, yesterday (tuesday) nor today.

Who do I speak to that will follow through with this dissatisfactory service that? I would like someone who would see through that I received the recharge or refund to my account, not someone that would eagerly check on one day when a review is posted and forget about it later. No matter how large or small the amount of money spent was, the fact is, it was spent on something that was not received.

I request someone reliable to get back to me. i'm really unhappy with this service.