RR
Racquel R

1 reviews | Active since Jun 2016

02 Jun 2016, 14:36

Mtn horrible service

<p>mtn honestly is the worst service provider, for the past few months ive been having a problem with purchasing data, i use the capitec banking app to purchase airtime, sufficient airtime to purchase data and when i try to purchase data it tells me i have insufficient funds to purchase data, also several times when trying to make a phone call it tells me i have insufficient airtime to make a call, when i check my balance theres enough airtime, when i call 808 customer support, they tell me they are resetting my network, i shoot reboot my device , but the next day, its the same thing, i tweet them for assistance and nobody bothers to respond to my request, several days later im still waiting for assistance.</p> <p> </p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Jun 2016, 15:49
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

That error is due to active internet sessions that are not properly terminated, because of this the funds are then reserved for the sessions that were activated. The funds will only be released upon a successful de-activation of the sessions by making sure that you close or end any web sessions and apps running in the background, then turn your mobile data OFF and then ON again.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***