1 reviews | Active since Mar 2017

14 Mar 2017, 20:18

MTN Horrible service

<p>Good day,</p> <p>The worst thing that happened in my life is the fact that MTN took over Autopage contracts. </p> <p>This is the second time that my account is suspended, and when trying to contact MTN on the toll free 808 number, all goes well until you request the speak to a consultant option and then the line cuts because the account is suspended</p> <p>Last time the same thing happened, it took me hours to get to speak to somebody. This after I contacted head office, just to find out the line wa suspended because you did not add the admin fee to the debit order.</p> <p>I need my line active, thus the reason for the contract and the fact that I pay my debit order... </p> <p>I would like compliance to contact me, as I would also like additional checks to be done on my account... My account became very expensive the moment MTN took over the Autopage contract, and when I query this the account dropped by over a thousand rand.... How often does this happen and is MTN busy billing me incorrectly.</p> <p>Please contact me asap... On what number I don't know as you supended my line!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply19 Mar 2017, 21:10
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that the suspension has been lifted, kindly note that on the mobile number 083****665 the usage limit is R1000.00. The R1000.00 is the amount that you have available to use for out of bundle spend, to prevent the additional charges please set the usage limit to R0.00 by dialling *141*1*7852#ok.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***