MTN---HORRIBLE HORRIBLE
Can you tell the difference?
On Tuesday the 3rd of April @ 08:05, I visited St George’s Mall’s MTN store and spoke to Lawrence. I informed him that I needed to upgrade. We spent a few minutes together, and we agreed that he would complete the necessary paperwork and I call me once completed to come and sign and collect my phone.
1. @ 11:00 I visited the store once again to find out if he had completed the contract – he informed me that he was still busy and would email it to me. I in turn would print it and return it after work 2. @15:30 I visited the store once again and he was surprised to learn that I did not receive his email. I told him not to worry as I am normally early at the office I will print it and return on Wednesday the 4th 3. Wednesday morning after logging in had realised that I still did not receive the contract – I went back to the store @09:15 – he told me that he is busy printing it , but their printing is slow and I should come back a little later. I TRIED TO CALL TO NO AVAIL 4. @12:30 I returned to the store and he was very busy – I informed him that I can not wait but will return @14:00 if he can have my contract ready I would appreciate it 5. @14:00 – he said that he was having printer problems and I should wait, I could not afford to wait so informed him that I will return on Thursday @08:00 6. On Thursday is returned @ 08:00 – still no contract – he promised that he will have it ready in the afternoon for me to sign, he promised that he will call me… I TRIED TO CALL TO NO AVAIL 7. Today is the 09th April – exactly 7 days – 8 VISITS….after my first visit to St George’s Mall MTN and I’m still waiting. Horrible service to say the lease
On Friday morning I decided to call MTN Ottery as their staffs takes excellent customer service very seriously – I called at 10:05 and spoke to Aqeelah – she gave me her email address and asked me to send my id via email. @ 10:10 I sent the email to Ottery MTN @10:15 I received a positive response from Aqeelah informing me that the store only had a black phone of my choice. I rep****….@8:30 that evening Aqeelah called me from her personal cell – to apologise for not responding as their store was ******, and she was worried about the impression that a non answered email would leave.
CAN YOU TELL THE DIFFERENCE…MTN OTTERY!!! SERVICE EXCELLENCE. HOW LONG DOES AN UPGRADE TAKE?