MTN - Horrible ********** - ilegal contracts

MTN is ********** and has horrible customer support service. I called MTN to cancel my contract a few months ago as it had come to an end and there was no phone I was interested in at that moment. They convinced me to not cancel completely but to rather stay on a month to month data plan until such a time where I decide to stop it or to take a phone contract. I agreed and the month to month data plan kicked in. I now decided to take a phone contract, so I went to their store and I was told that I am already on a 24 months data contract. I was shocked and explained to them that I was told I will be put on a month to month data plan and that I did not agreed to a 24 months. I was told to call the MTN line and they this problem will be sorted out. I called the MTN line and I was told it will take 24 hours for the recording of the conversation when I took this plan happened and that a Manager from retention will the call me with the information from the recording and that I can also go listen to the recording from a close by MTN store. That was on 2 May 2018 and now its 8 May and still I have not heard from them. I have tried calling the number but somehow it just goes quite after the automated voice recording put me through to a consulted.

I have heard from a number of friend who have experienced a similar situation where MTN claims to put you on a month to month plan and then you find out it was a lie. They are trapping costumers *******ly to stay with them.