MTN Horrible False Advertising and bad service

<p>Last week and Friday 13.01.2016 my husband went into Mtn north cape mall about special with P8 and 50 G per month. He spoke with Ruan there. He said that he needed me in front of him to complete the contract but he would keep everything ready. We called the shop at 12:00 and told them to tell him we running late but we would be there at 16:00 we went back at 16:00 and when we got there all consultants were busy so we waited eventually my husband left because my daughters first ballet recital was at 17:00 eventually at 17:45 another guys in the shop eventually help him. First he couldn't find me with my I'd Nr of the system and eventually I don't know what he did but he printed out documents I signed and eventually completed another set of documents. Then he told me that we would still get the special they just need to process the application and he told me that they would send me and SMS and call the Saturday or Monday. By Monday afternoon when I called they said that the application was still laying under processing. Tuesday still none called. On tuesday or Wednesday I still sent the customer care line an email and ask them to assist with what was going on. I called again on Thursday and the lady told me it is still laying for processing. I went in today and to my dismay the lady said the guys that loaded the application had messed up and that the application was terminated already on the 16th. She said that we must redo the application but can't that special. I told her that this was unfair as the guy that loaded the app made the mistake not us and that he as an agent of Mtn promised we would get that same special of R279 for the 50 G. She he just shrugged her shoulders and I got so angry and I called that ********** number I gave the guys my details and he gave me 2 numbers ********** he said they would make sure I got that special. And ********** and he said that was the complaint line and they would make sure that a complaint was made against the shop. This was at 11:13 and the reference for that call was ********** 06. I called the 1st number the 083 at 12:02 todayreference ********** 22 and this lady was the worst she said that we will not get that special and that she is not a complaint line as if to say why must she listen to this. I told her that this was false advertising and she insisted that if we called yesterday before 17:00 then maybe she could give her that special. Which understandably infuriated me more. Now at 13:49 when I called the supposed complaint line I was told that no such line exists and that I must just wait for the customer care people where I sent the mail to get back to me. I was too angry at this point and didn't get a ref for that call. How is this fair. How can all these places get away with treating clients like this. Worst is went online again to try and follow channels and submit the complaint and it won't allow me to. If anyone has details for consumer protection acts people please send onto me. Thanks</p>