MTN horrible expérience

I received a call that I qualify for a data contract. The operator clearly stated the contract would start being charged the following month (March).

The delivery of the SIM cards takes 3 long weeks thanks to an error in address on MTN’s side. Then I am shocked when an sms comes through telling me that I have missed payments for this contract 2 days after receiving it and a month earlier than expected.

Now today the 13th March 2021, I go to an MTN store in Vincent Park and am met with attitude and no assistance from an MTN employee.

I want to cancel the contract but have to jump through a thousand hoops and bad customer service in order for this to happen. A horrible experience overall and it’s probably going to be a long one.