CVdM
Chane Van der Merwe
1 reviews | Active since Apr 2013
02 Mar 2018, 14:06
MTN Horrible experience
What a terrible experience.
I have been a MTN client for more than 10 years. Two weeks ago I went to take out another contract with them. Prince at Menlyn Maine informed me that they did not have stock and would need to get it from the warehouse. (This after I had to get in contact with the warehouse to find out if they have stock because the guys at Menlyn weren't able to speak to the warehouse). The process to apply for a new contract was painful because a learner had to process the request, but I stuck it out smiles and all. It's now two weeks later and I have not received any feedback. I phoned Menlyn Maine branch today and spoke to Jonothan. Absolutely terrible customer care as he proceeded to tell me that "I had to now listen to him". He also made an empty promise to phone back within an hour, I have not yet heard anything.
Apart from this horrifying customer experience offered at two branches, why does MTN advertise deals, but they don't have stock? I phoned 9 MTN branches in Gauteng to see if they have stock and their feedback was that they have not received any stock of the Ipads in months.
Had I known this I would have definitely made use of the other cellphone providers.
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Replies (3)
MTN South Africa's replyOfficial
05 Mar 2018, 22:10Thank you for your post.
We sincere apologized for any inconvenience incurred
Kindly be advised that the second line is not as yet activated on the account due to no stock available for the I-Pad.
We have sent the request to MTN Direct to see if they have stock available, and if they have stock we have requested that they contact you and assist with the additional line.
The contact number is ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply05 Mar 2018, 22:10
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred
Kindly be advised that the second line is not as yet activated on the account due to no stock available for the I-Pad.
We have sent the request to MTN Direct to see if they have stock available, and if they have stock we have requested that they contact you and assist with the additional line.
The contact number is ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
CVdM
Chane Van der Merwe's updateReviewer Update
06 Mar 2018, 12:56MTN has responded saying that they will check to see if there are any stock available from MTN Direct.
@MTN, as we hare now past week three , how long before I can expect a definite date on which I will have the product app**** for?
This was part of the February promotions and from the sales consultants feedback, no one who app**** for the contract ever received stock? It begs the question, why advertise it in the first place...
Please let me know ETA on my request.
Thank you,
Kind Regards
Chane
CVdM
Chane Van der Merwe's update06 Mar 2018, 12:56
Reviewer Update
MTN has responded saying that they will check to see if there are any stock available from MTN Direct.
@MTN, as we hare now past week three , how long before I can expect a definite date on which I will have the product app**** for?
This was part of the February promotions and from the sales consultants feedback, no one who app**** for the contract ever received stock? It begs the question, why advertise it in the first place...
Please let me know ETA on my request.
Thank you,
Kind Regards
Chane
CVdM
Chane Van der Merwe's updateReviewer Update
14 Mar 2018, 10:28One month in and still no stock, no reply from MTN store, no reply from MTN Direct, no reply on Hello Peter. Pathetic MTN
CVdM
Chane Van der Merwe's update14 Mar 2018, 10:28
Reviewer Update
One month in and still no stock, no reply from MTN store, no reply from MTN Direct, no reply on Hello Peter. Pathetic MTN