FT
Fareed T

1 reviews | Active since Oct 2015

21 Oct 2015, 16:20

MTN HORRIBLE CUSTOMER SERVICE! - ITS A JOKE

SO MTN LETS PEOPLE OPEN ADDITIONAL CONTRACTS **********LY ON YOUR NAME WITHOUTOUT YOU KNOWING IT. THEN CHARGES YOU EARLY TERMINATION FEES TO THE VALUE OF R34 000.00. WHEN YOU CALL IN, NO ONE KNOWS WHAT THEY ARE DOING. THEY JUST TRANSFER YOU FROM ONE AGENT TO THE NEXT. <br> <br> SO I DECIDE TO MOVE MY CONTRACT OVER TO PREPAID. ONE WEEK THEY SAY GIVE 21 DAYS NOTICE, THE NEXT THEY SAY YOU HAVE TO WAIT UNTIL THE CONTRACT PERIOD ENDS! WHERES THE CONSISTENCY. I HAVE BEEN AN MTN CUSTOMER SINCE MT VERY 1ST PHONE. I WILL NEVER E ONE AGAIN. RIDICULOUS! <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply24 Oct 2015, 10:49
Official
Hello FTICKZ,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that your account is still being investigated by the ***** department, REQ:*** and REQ:***.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***