1 reviews | Active since Sept 2018
MTN, horrible Customer service
Good day, I am very dissatisfied with MTN Customer service, I have been on contract with them for a number of years, my hysband normally pays cash every month, on the 30th July he paid via eft, on the 7th August i received a sms that my account will be suspended due to non payment, i called and also send a proof of payment as requested by the lady i spoke to on that day, i have 4 different reference numbers as i did not take the 1st one thinking it will ne sorted cause i send my proof of payment, my last reference is ********** 41 which this consultant Smangele Sibiya said they off line and she cant assist me currently, when i asked for the supervisor Cindy Fynn who had to call me back on the 24.08.18 as i requested to speak to a superior as i became very frustrated about this situation till to date i did not get any feedback and the supervisor again is not available, im not happy with this service after so long.
Good day Lunel,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Please note your payment of R800 has been acknowledged.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Mazwi Zuma
Complaints Management team
Good day Lunel,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Please note your payment of R800 has been acknowledged.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Mazwi Zuma
Complaints Management team