BL
Boitumelo L
1 reviews | Active since Feb 2019
17 Dec 2019, 14:51
Mtn horrible contract maintenance
Mtn suspended my calls. My debit order went through as always and I have been recharging through prepaid airtime. I can't even call my mom who's just had major surgery because of this I'm so inconvenienced for nothing. Very disappointing service.
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MTN South Africa's replyOfficial
19 Dec 2019, 11:39Good day Boitumelo,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch point .
Suspension in your account was due to Credit limit. In this case you have an allocation credit limit of R 715.22 and your unbilled invoice can be more than your credit limit before the invoice finalises and you get the discounts.
I recommend you increase the Credit limit to avoid further suspensions. Increase the Credit limit will not change the amount you pay.
For assistance you can call 135 they will escalate to credit controller who can advise how much they can increase your limit to. Kind Regards, Zamokuhle NgubaneMTN
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch point .
Suspension in your account was due to Credit limit. In this case you have an allocation credit limit of R 715.22 and your unbilled invoice can be more than your credit limit before the invoice finalises and you get the discounts.
I recommend you increase the Credit limit to avoid further suspensions. Increase the Credit limit will not change the amount you pay.
For assistance you can call 135 they will escalate to credit controller who can advise how much they can increase your limit to. Kind Regards, Zamokuhle NgubaneMTN
Best regards,
MTN South Africa's reply19 Dec 2019, 11:39
Official
Good day Boitumelo,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch point .
Suspension in your account was due to Credit limit. In this case you have an allocation credit limit of R 715.22 and your unbilled invoice can be more than your credit limit before the invoice finalises and you get the discounts.
I recommend you increase the Credit limit to avoid further suspensions. Increase the Credit limit will not change the amount you pay.
For assistance you can call 135 they will escalate to credit controller who can advise how much they can increase your limit to. Kind Regards, Zamokuhle NgubaneMTN
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch point .
Suspension in your account was due to Credit limit. In this case you have an allocation credit limit of R 715.22 and your unbilled invoice can be more than your credit limit before the invoice finalises and you get the discounts.
I recommend you increase the Credit limit to avoid further suspensions. Increase the Credit limit will not change the amount you pay.
For assistance you can call 135 they will escalate to credit controller who can advise how much they can increase your limit to. Kind Regards, Zamokuhle NgubaneMTN
Best regards,