MTN? Horrible choice !

Worst service ever! I app**** online for a home internet Month to month for R269. The application went through successfully and R433 was deducted from my account. The next day a lady called saying the application was not successful and she will now do it telephonically just for her to say I will have to pay the R433 again to which I declined. In that case She then said I will have to get a refund from MTN and then only can we proceed. This was the 15th december. I then called the MTN customer care who said they cannot help I must contact MTN rewards, which number just rang and rang. We tried calling multiple times but each time they just sent us from one department to department, clueless as to where refunds are done. I then opted to email customer care, I thought I was getting somewhere but then they closed the case and said it was resolved but still no refund. I tried again for the 2nd time and once again they said refund will be made after 7 days and again no refund. The 3rd time they said the refund was declined due to no credit on my account. So basically MTN just stole my money. And there is nothing I can do about it. So they deserve a negative 5 not evens a 1 star.