MTN - ********** afer-sales

I'm appalled by MTN's lack of after-sales customer service. The service is great when you are taking out a new contract, but beware if you should ever try to not renew your contract at the end of its term. I have emigrated so have no further use for MTN's services. I gave MTN more than the required 30 days notice that I did not wish to renew my contract and that I did not want to move to a pre-paid SIM. They complained that I had given them too much notice so I diarised to contact them again 30 days before my contract was due to end. This is did, but they have charged me for an additional month of contract and now have also moved me to a pay as you go. Emails go unanswered by MTN. I have not used the phone for 12 months due to my emmigration. Apart from the many emails requests I have sent to not renew the contract, surely MTN can see from the phone's non-usage that I do not need this contract. I am completely fed-up and would recommend that anyone reading this seriously consider rather using another cell-phone provider or buy a phone cash and rather use a supplier like Afrihost for your call and data needs. This is paid for on a month-by-month basis and can be cancelled at any time.