1 reviews | Active since Jan 2016
MTN Hopeless Service Provider, hopelss company.
So I traveled to Dubai from 23/11/2015 to 1/12/2015. As I have heard a lot of people having to pay insane amounts due to data usage and call charges while abroad I took the liberty of contacting MTN (808) on 16/11/2015 in order to clarify the charges before activating roaming on my account. <br> <br> The consultant advised me that my 10GB data bundle per month would still be applicable when in Dubai, which is apparently not true. None the less, never got charged extra for using data so I do not have an issue with that. I was advised that making and receiving calls would cost me quite a bit. I made one 11 Second call and will happily pay for it seeing as I knowingly made the call. <br> <br> I got charged R 600.00+ in total, of that R 35.09 was the 11 second call. I started querying my bill on the 1st, and later found out that I was being charged for voicemails. Firstly, I was never advised that voicemails would be charged otherwise I would have deactivated it. Secondly, when back in SA I listened to the voicemails and could hear absolutely NOTHING. <br> <br> My account got suspended now because of this, and after 8+ calls, not one person will phone me back regarding the query. <br> <br> PLEASE CAN MTN phone me.
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the call back request has been escalated to Accounts supervisor for assistance.
Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the call back request has been escalated to Accounts supervisor for assistance.
Regards
Nompumelelo
REQ:***
