MTN hopeless service

MTN's service has been disappointing and frustrating to say the least. At the time of my last update, there was a complete mess-up with the invoicing and it took a full two months before the phone was actually delivered to me. During those two months I had to phone the so called help line every few days to try to get to issue resolved. Each time I got to speak to a different "service champion" (ha-ha), most of whom where *********** en unhelpful. Also, MTN billed me during those two months for a handset that I did not have. Since I finally received the handset, I have been trying to get MTN to credit my account with the two month's payments - to no avail. It has been almost 4 months and endless phone calls to the hopeless helpline and holding on for ages while yet another person tries to follow up. I also keep getting sms's saying that my query has been resolved, but at the end of the month yet another payment goes off when I have no money in my account and I have to pay the bank charges. The latest excuse I was given is that the MTN finance department is waiting for me to give them a number which appears on the invoice I received together with the handset. Which, to my knowledge should be on their system as well. It has been a most frustrating, time- and money wasting process, and I will certainly not continue using MTN at the end of the current contract, nor would I advise anyone else to do so.