MM
MOHSEEN M
1 reviews | Active since Sept 2014
03 Mar 2016, 21:10
MTN HOPELESS JUST LOVES TO DEBIT !!!!!!
I HAVE A BUSINESS ACCOUNT WITH MTN .I REPORTED THAT MY CALLS WERE JUST DROPPING AND SOMETIME PEOPLE CANT HEAR ME. I WAS TOLD TRY A DIFFERENT HANDSET WHICH I DID .NOTHING CHANGED .I GOT A SIM SWOP ,STILL THE SAME THING .WHEN I PUT ANOTHER NETWORK CARD IN IT WORKS.THIS IS NOT A COVERAGE ISSUE BECAUSE WHERE EVER I AM DURBAN CAPE TOWN THE SAME ISSUE .I AM FRUSTRATED WITH MTN AS I GET DEBITED THE FULL AMOUNT FOR SERVICES I AM NOT GETTING PLEEEEESE ASSSSSSIT!!!
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Replies (1)
MTN South Africa's replyOfficial
04 Mar 2016, 15:59Hello MOHSEEN@,
We are truly sorry for the inconvenience caused.
Please complete the template below and send it to *** for assistance with the problem being experienced.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
Please complete the template below and send it to *** for assistance with the problem being experienced.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply04 Mar 2016, 15:59
Official
Hello MOHSEEN@,
We are truly sorry for the inconvenience caused.
Please complete the template below and send it to *** for assistance with the problem being experienced.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
Please complete the template below and send it to *** for assistance with the problem being experienced.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Regards
Tim
MTN Complaints Management Team: REQ:***