MTN HOPELESS

As said in previous complaint, my phone was made pay-as-you-go in January 2017 as contract had been paid in full. Feb 2017 account correct; March account showed a new number added. 31 June this was reported as **********, with all documents and police purple stamp as requested. Many visits to MTN and ZERO DONE. No feedback. Nothing at all.

Mid August I post on hellopeter two days later MTN complaints dept responds. Allison vdM contacts accounts and finds a previously issued, then cancelled and now not in use second sim (dual sim) has been added back to my account. Matter 'resolved, R2490.33 credit to be passed, which will more than cover outstanding amount. ' I was impressed. Thank you hellopeter without you nothing would have been done.

August statement arrives: NO CREDIT PASSED, dual sim removed but my fully paid contract which (as said previously) is now pay-as-you-go has BEEN ADDED BACK AND AN EXTRA R819.01 ADDED TO MY BILL.

ABSOLUTELY HOPELESS DOES NOT EVEN BEGIN TO DESCRIBE HOW USELESS MTN ARE IN MY EYES.