MTN honestly just don't care!

I am really experiencing shocking service from MTN's side as no one can give me a conclusive answer on when I will receive my repaired phone (when and if I am lucky enough to get through to speak to a consultant, not just the Insurance department but even customer care). My claim form was submitted originally on the 10th of April where this process is almost 2 months in the making! I have even been at Wonderboom MTN outlet to see whether they can assist me with anything, the only reply is that I must understand they are striking! What exactly must I understand about this fact? I think that we as paying customers are really taken for granted and offered a ridiculous \I don't care"attitude! 19 calls (2 and a half hours)"