MTN home wifi- u happy client who paid their service fee!!!!!

Mtn was supposed to debit on the 4th Dec 2025 however I made a manual payment via eft on the 8th December 2025 with the correct reference however it has not been updated even now. I sent through the POP to *** on the 4th Jan 2026 and they told me the turn around time was 2 days, 2 days has lapsed and I haven't received any feedback or update, I am the one always contacting them and trying to find something. I have spoken to several consultants who promised me feedback and haven't gotten back to me. I have tried speaking to a team leader or supervisor and they said there's only 1 supervisor there and they will escalate my details for them to contact me back however no one has contacted me back or anything... I have not received any feedback whatsoever with regards to payment allocation. I am unhappy