MTN Home WiFi

I am a new client of MTN's, having just signed up a 2 year contract for home wifi. It is meant to be a plug and play setup, but I could not get mine to work. That in itself is not the problem, if only I was able to get help from MTN to sort it out. It could well be a simple, quick and easy fix. However, trying to get help has proved to be the most time-consuming and exasperating experience. The 083 135 customer care line is hopeless. The problem is that I do not have a MTN cell number as I use another service provider. The MTN automated system keeps asking for a MTN number in order to proceed, and without that you cannot get transferred to anyone. What an inept system. The main land number, ***, is also of no help. The lady who answered was very unhelpful, even telling me not to phone that number, but to phone the 083 135 number if I wanted technical help. What a disgrace. After many attempts at trying to get help from someone at MTN, I have given up in disgust. Getting help should be an easy and pleasant experience. This has been the complete opposite. I have now written a lengthy e-mail to MTN customer care, and await their response. The fact that I have been forced to do that just adds to my already incredibly disappointing experience. I see that MTN does not subscribe to Hello Peter. Maybe that says it all. Non-MTN cell phone customers considering the MTN home wifi service, be warned!