MTN Home WI-FI Not working

I am extremely disappointed with the service I have received from MTN is telling me that the money I paid on the 29th for month-to-month data will be moved to September as my due date was charged from the 4th to the 25th and I was not informed about the change.

I have defaulted for the other months but in June I paid to reactivate my router I made a payment on the 26th and the wifi was reactivated on the 1st of July 2024. so that doesn't change the fact that my initial contract the due date is the 4th.

As a single mother working from home to support my children, it is essential for me to have a reliable internet connection. If this issue is not resolved by the end of business today, it will significantly impact my ability to perform my work. I kindly request that MTN address this matter promptly and provide data to my house wifi.

The agent who assisting is adamant that my internet will only work in September and for the rest of August I won't have the internet which results not to have a salary as well.

I Hope a superior can result this.

my MTN account is BA***