MTN Home Router (Daily Unstable Internet Connection)

MTN Home Router issue

I would like to lay a complaint about the service I am getting from MTN. I have signed up for a home router from Early June to date, I have been having issues with the router since day one. I do not have stable internet connection, since I am working from home, I have to alternate between using my mobile to get a stable connection, of which is an additional expense, as I am paying for a service which is not currently working as expected.

What is worse about this experience is that I keep calling almost everyday but I am not getting any joy, what is worse is that the call center gives me different reasons on my issue, so I am not sure what is really the problem. I have also had been told that my issue is being escalated but I have not received any feedback regarding the SMC number provided as a reference.

Can I please have someone from MTN tell me what options do I have as I am not happy with the service, I cannot be paying full installments every month when I am not getting the service I am paying for.