SZ
Simphiwe Z
1 reviews | Active since Jun 2026
10 Jun 2026, 11:11
Mtn home router
Mtn home internet sucks. They think we are stupid as customers. They gave me a run around to cancel the month to month contract simply because they want to suck us dry with routers without network coverage. I spoken to 3 consultants and all gave me attitude and incomplete service just to cancel the contract. The call reference numbers are *** x2 calls, ***, ***x2 calls, ***. All the refused to do their job and it looks like they dont want me to cancel the contract. Worse part they are refusing to refund me with the prorata that is already paid. The exception should be given to Nomasonto ref ***, she showed work ethics and willingness to assist me.
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Simphiwe Z's updateReviewer Update
11 Jun 2026, 13:46Mtn is refusing to cancel the home internet router month to month because they dont want to return my prorata money back.
First, they issue a contract with false information by saying the is 5G coverage whereas is not.
Secondly, when the router is not connecting, the next step is to cancel the contract and return their router to the nearest mtn shop. The IRMS number is generated to confirm the return of their equipment. That also confirm that there is no services issued to the customer.
Thirdly, after receiving and confirmatio of the IRMS number, mtn needs to return the prorata money that was paid for a disfunctional router to the customer.
THEY ARE REFUSING TO AKNOWLEDGE THAT THEIR ROUTER IS WITH THEM, THE CONTARACT IS NOT ACTIVE, NO SERVICES ISSUED TO THE CUSTOMER, NO MONEY IS PAID BACK TO THE CUSTOMER.
BY THE WAY, THEY CHARGE 1200 + FOR THEIR ROUTER THAT IS NOT DISCLOSED WHEN THE SELL THE PRODUCT.
RETURNING IT BACK IS THE TALLEST MOUNTAIN NOW. PLEASE BE WORNED ABOUT MTN HOME ROUTER AND THEIR POOR/**** SERVICES.
First, they issue a contract with false information by saying the is 5G coverage whereas is not.
Secondly, when the router is not connecting, the next step is to cancel the contract and return their router to the nearest mtn shop. The IRMS number is generated to confirm the return of their equipment. That also confirm that there is no services issued to the customer.
Thirdly, after receiving and confirmatio of the IRMS number, mtn needs to return the prorata money that was paid for a disfunctional router to the customer.
THEY ARE REFUSING TO AKNOWLEDGE THAT THEIR ROUTER IS WITH THEM, THE CONTARACT IS NOT ACTIVE, NO SERVICES ISSUED TO THE CUSTOMER, NO MONEY IS PAID BACK TO THE CUSTOMER.
BY THE WAY, THEY CHARGE 1200 + FOR THEIR ROUTER THAT IS NOT DISCLOSED WHEN THE SELL THE PRODUCT.
RETURNING IT BACK IS THE TALLEST MOUNTAIN NOW. PLEASE BE WORNED ABOUT MTN HOME ROUTER AND THEIR POOR/**** SERVICES.
SZ
Simphiwe Z's update11 Jun 2026, 13:46
Reviewer Update
Mtn is refusing to cancel the home internet router month to month because they dont want to return my prorata money back.
First, they issue a contract with false information by saying the is 5G coverage whereas is not.
Secondly, when the router is not connecting, the next step is to cancel the contract and return their router to the nearest mtn shop. The IRMS number is generated to confirm the return of their equipment. That also confirm that there is no services issued to the customer.
Thirdly, after receiving and confirmatio of the IRMS number, mtn needs to return the prorata money that was paid for a disfunctional router to the customer.
THEY ARE REFUSING TO AKNOWLEDGE THAT THEIR ROUTER IS WITH THEM, THE CONTARACT IS NOT ACTIVE, NO SERVICES ISSUED TO THE CUSTOMER, NO MONEY IS PAID BACK TO THE CUSTOMER.
BY THE WAY, THEY CHARGE 1200 + FOR THEIR ROUTER THAT IS NOT DISCLOSED WHEN THE SELL THE PRODUCT.
RETURNING IT BACK IS THE TALLEST MOUNTAIN NOW. PLEASE BE WORNED ABOUT MTN HOME ROUTER AND THEIR POOR/**** SERVICES.
First, they issue a contract with false information by saying the is 5G coverage whereas is not.
Secondly, when the router is not connecting, the next step is to cancel the contract and return their router to the nearest mtn shop. The IRMS number is generated to confirm the return of their equipment. That also confirm that there is no services issued to the customer.
Thirdly, after receiving and confirmatio of the IRMS number, mtn needs to return the prorata money that was paid for a disfunctional router to the customer.
THEY ARE REFUSING TO AKNOWLEDGE THAT THEIR ROUTER IS WITH THEM, THE CONTARACT IS NOT ACTIVE, NO SERVICES ISSUED TO THE CUSTOMER, NO MONEY IS PAID BACK TO THE CUSTOMER.
BY THE WAY, THEY CHARGE 1200 + FOR THEIR ROUTER THAT IS NOT DISCLOSED WHEN THE SELL THE PRODUCT.
RETURNING IT BACK IS THE TALLEST MOUNTAIN NOW. PLEASE BE WORNED ABOUT MTN HOME ROUTER AND THEIR POOR/**** SERVICES.