MTN Home LTE or rather no LTE

New uncapped data contract from MTN for home internet.

I paid pro rata on the 13th of August for the rest of the month as well as for September.

DSV couriers doesn't even deliver the sim and router to my house and I must reschedule delivery and eventually pick up the sim and router at a local supermarket 15km from my house on the 19th of August.

So there's one week of my pro rata, gone. As if that is not enough the SIM is not RICA'd. Eventually get that sorted and I have internet - or so I though.

After working very very well for an hour, they disconnect me because I must visit a MTN store to verify my address. I explain to the gentleman that I cannot do that and need my internet on as I did send my proof of address.

He explains that I can now test and see if my internet is working - it is still not.

He then lets me know that I am not using it at the address I gave when I app****. I try to explain that my address hasn't changed, the address I gave when doing the application is where I plugged the router in and it stayed there.

It was working at this address, perfectly, so do not understand the issue now.

This is just terrible customer service and I am very dissatisfied.