Mtn Home Lte - Billing Issue

Subject: Urgent Request to Rectify Billing Issue and Cancel Contract - ***

Dear MTN Customer Support,

I am writing to express my concern regarding a significant billing discrepancy. My billing amount has unexpectedly increased from R781 to R1589 overnight. When I contacted customer support, I was informed that my contract was due for an upgrade on the 11th of November. However, I renewed my contract on the 24th of November 2022.

There was no prior communication via SMS, email, or phone to inform me of this change in billing amount. Furthermore, the most expensive standard tariff for the LTE unshaped home package is R999, making it unclear how the current billed amount was calculated.

I request that this issue be rectified immediately. Given these circumstances, I am also requesting the cancellation of my contract with MTN.

Please address this issue promptly.