MTN Home Internet – Paying for a Service That Never Worked

I took out an MTN Home Internet contract in November, and from day one I have never been able to connect to the internet. After countless calls to MTN’s call centre, I was eventually informed by MTN’s own coverage team that there is no coverage in my area. A cancellation was confirmed and logged by MTN, yet months later I am still waiting for a cancellation letter and I am still being billed for a service I have never used. I also tried resolving this in person by visiting: MTN Mall of Africa MTN Experience Store Morningside Both stores were completely unhelpful. The staff, including the manager, showed no urgency or willingness to resolve the issue. The service was unprofessional and unacceptable. To summarise: MTN sold me a service that does not work in my area MTN confirmed there is no coverage MTN logged a cancellation MTN continues to charge me regardless I am effectively paying for absolutely nothing. I am demanding: Immediate cancellation of the contract Written confirmation of cancellation Reversal of all charges billed for this unusable service This is by far the worst service I have ever received from a network provider. If this is not resolved urgently, I will escalate the matter to ICASA. Disgusting service from MTN South Africa