MTN home internet online purchase

I’ve recently(02 August 2024) purchased an online internet router at MTN website online and paid R529. Shortly after the purchase I’ve received a confirmation of payment and another email saying there was something wrong with my purchase and a consultant will call shortly which they did and asked if I’ve already purchased the router and I confirmed, they let me know that it’ll be delivered in 3-6 days. Few days later I called to confirm my order and delivery and I was told my order is not on their system and they can’t help me. I called MTN several times to try to understand what they meant and every single person that answered told me they can’t see my order in their system and unfortunately can’t help me. I’ve emailed this issue to MTN complaint and till this date (13 August 204) I haven’t gotten any assistance or help whatsoever. I’ve went to an MTN store to try to find out and I’ve got same responses. I am frustrated and angry that I’ve lost my money and on top of that no assistance has been provided by MTN. It is their online system I can’t lose money because of their faulty website. Fix this, I need my refund back!