MTN Home Fibre: Serious Concern About Missing Data and Incorrect Data Allocation

I wouldn’t even give the 1 star if I had the option!!!!

I took out an MTN Home Fibre contract on 13 July 2026. I paid the required pro-rata amount for the remainder of July, as well as the August subscription in advance.

On 14 July, I received only 27GB of data, instead of the 100GB I had taken the contract for (or the applicable balance of the 100GB allocation). That 27GB was somehow completely depleted within approximately 3–4 days, despite there being no one at home during the day.

What is even more concerning is that my billing/data cycle was apparently set to the 17th of every month. Therefore, on 17 August, I expected my full monthly 100GB allocation to be loaded.Instead, I received only 27GB again!

On the morning of 18 August I checked my data balance and had approximately 25GB remaining. I then went to work. There is no one at home during the day,my sons and I only return home after 18:00.

During the day on 18 August, I repeatedly checked the balance and watched it decrease dramatically, despite nobody being at home using the Wi-Fi. By the time I got home at around 18:00, only 4.4GB remained**.

I then made one WhatsApp call lasting less than 15 minutes, and within approximately five minutes, the remaining 4.4GB was completely depleted.

This is extremely concerning!

I am not receiving the 100GB monthly allocation that I signed up and am paying for and the 27GB that is being allocated is disappearing at an alarming rate even when nobody is at home using the service!