MTN HOME CONNECT *****

Please everyone be aware of MTN and their HOME CONNECT INTERNET lack of customer care. MTN allows you to order your HOME CONNECT INTERNET (NOT FIBRE) online and once you put in all your details, you basically have no choice and will be forced to take on the contract after delivery. I app**** online and I got delivery, however the package was not what I wanted and I do not want to be bound by 12 months contract, so immediately the next day I returned the unit with the SIM card fully unopened to the Fourways MTN direct store (not franchise). They booked the unit in and gave me an IRMS number saying I must call MTN customer care to resolve issue. I called and as we all know, they start kicking the ball around saying the store needs to escalate for cancellations and or I have to escalate myself to Channelqueries email to cancel. So I did all that and I get no response from MTN at all. Now come end of month and I get a debit order on me and MTN just forcefully debit my account when I have clearly asked for cancellation. This is against CPA act and the lack of customer care and kicking the ball around is their way of forcefully allowing a debit order to go off your account! PLEASE BE AWARE of MTN and their *****ULENT ACT!