MTN Holding me "Hostage" over a 2022 payment they already acknowledge!

I am absolutely appalled by the predatory and *********** service I have received from MTN. I have been paying my contract faithfully, and their own system shows a payment of R5,220.91 made on 31 December 2022. It is reflected on my invoice, yet when I ask for the formal proof of payment from their side to clear a billing error, they "decline" to provide it.

I have exhausted every internal channel:

I went to MTN Woodlands and spoke to Leash – no help.

I went to MTN Menlyn Maine and spoke to Melvin Malatjie – no help.

I spoke to Gugulethu Zilwa (Ref: ***) and the Cancellations Dept (Ref: ***).

The most disgusting part? I am being held "hostage" as a consumer. One department calls to say I am due for an upgrade (Ref: ***), but when I try to proceed, they claim I am in "Collections." When I try to cancel, they say I can't because I'm in "Collections."

Now, I am being harassed by Shapiro Shaik Defries & Associates (SSDA) for an amount I already paid. MTN is trying to **** me into paying twice because they know my Capitec account has been frozen since 2023 and I cannot pull old bank statements—even though THEIR OWN INVOICE shows the money was received!

This is bullying, a violation of the Consumer Protection Act, and it is taking a toll on my health and credit score. I will not be silenced or ****med. I have escalated this to ICASA and the CGSO.

MTN, stop the harassment and fix your records!