MP
Martin P
1 reviews | Active since Sept 2015
01 Sept 2015, 21:45
MTN holding me hostage
I have had a wrong amount deducted from my bank account and complaint to MTN. Nothing was done and it happened again and again. Each time I reverse the payment. Then it was fixed for 2 months. Today again my account was debited by about 15 times the amount due. I don't think I want to continue with the contact and would not recommend MTN to ANYBODY. <br> ABSOLUTELY ridiculous and completely unacceptable. No trust left and the inconvenience caused so far is not worth going through. I really expect more from such a large corporation. Now I understand why you are loosing so much business. Shame on you.
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
03 Sept 2015, 14:13Hello Martintivic,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply03 Sept 2015, 14:13
Official
Hello Martintivic,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
