MTN Highveld Mall Poor service

Stared on Monday 26/9 2022 to get a new contract. Requested a phone did all the requirements as asked by the shop MTN Highveld mall. The phone requested Huawei p50 pro. On Tuesday they informed us that the phone is not available. Selected a new handset and the application had to be done from the start again. Did fingerprints send bank statements as well. This morning was informed that there is a problem with fingerprints. The people who helped us the previous two days not at work today, Pathetic service. I have 4 existing contracts with MTN. And now it is a struggle to get a new contract. Have spent a lot of time at the shop and nothing completed yet