MTN Highveld Mall Poor service

I have contacted the Highveld Mall branch of MTN today enquiring about stock level of the Lenovo Core i5 Laptop bundle deal, of which the lady on confirmed that they have stock. I asked which personal documentation is needed for me add this to my current MTN contract portfolio.

On arrival at the Highveld Mall branch I explained to the consultant that I am interested in a laptop bundle deal and ask him of which bundle they have stock. He confirmed the they have stock of the Lenovo i5 bundle would be able to assist with the addition of the contract. After a long process and wait to have the application approved I was inform that they could not assist with because they do not have stock of the usb modem which is included in the bundle.

I open the discussion if they will be able to issue me all the other components and that I would collect the modem when they receive stock, this was rejected as they explained the system does not allow it.

I requested the consultant to recheck the stock and he found a usb modem which was reserved for another client but the client did not collect is as yet.

I requested to speak to the shop manager and found she was not present at the shop. I then asked the consultant if they have stock of other modem which I can pay the difference in to allow the process to continue. He informed me that this is also not allowed.

I then requested again to speak to the manager, even if it is per telephone to try and resolve this issue. I was denied the speak to her. I have requested her contact number and was also denied this information.

At the end I had to leave with a approved contract and no devices.