1 reviews | Active since Feb 2015
MTN HIGH VOLUME REPAIR CENTRE (HVRC)
I upgraded my cellphone on contract from a Nokia to a Samsung Tab 3 in April 2014. I had problems with the Samsung Tab and went to the Samsung Smart Centre in Brooklyn Pretoria (on visit) as well as in Pietermaritzburg because I stay in the Drakensberg. Staff from both these branches told me that there is a problem with the hardware on the Samsung Tab and that I have to send it in for repairs. This Tab is still under warranty. A Samsung Rep tried to assist me in Estcourt and were on his cell phone talking to a technical person at the repair centre and that person could not even helped him in 15 minutes that he spend on the phone. The Rep told me to send the phone the the Samsung Smart Centre or to the MTN were I bought the Tab. I went to MTN Ladysmith and handed my Tab in for repairs. Well it is 6 weeks later and I still don not have my Tab back, nor no straight answer on what is wrong with the the Tab. Email received by ladysmith branch that I have to pay R330.00 for a quotation, still don't know what is wrong with the Tab. You can't get through to the MTN HVRC or being assisted by head Office of MTN. Need a phone but refuse to give me another Tab. What do I do now?
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Kindly provide us with the Job Card number or the IMEI number for the handset in question for us to view the history of repairs and advice accordingly.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Kindly provide us with the Job Card number or the IMEI number for the handset in question for us to view the history of repairs and advice accordingly.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***