rD
ralf D

1 reviews | Active since Mar 2009

15 Oct 2018, 12:05

MTN HIGH CHARGES AND BAD SERVICE - MOVE TO TELKOM

the Rating should be MINUS , but the rating does not allow this. My contract expired , and i terminated the contract on expiry. this took several telephonic attempts, and several visits to various MTN retail offices. the HYDE Park office must be the worst. i now find that i have bee handed over to Legal collections, as there appartently was a final charge in June 2018 , which i was not advised of. !!! no invoice was sent , and no Statement was sent. this is ridiculous and the HIGH Data and call charges and lack of services from MTN over the life of my various contracts finally resulted in my TERMINATION of ALL MTN Contracts and moving my business to TELKOM. thank you

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Oct 2018, 11:03
Official

Good day Ralf

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.

Thank you for giving us the opportunity to serve you. Should you wish for any assistance in future please do not hesitate to contact us.

Warm Regards,

Ayanda Mthimkhulu

Complaints Management Team