MTN hiding crucial information for contract upgrading customers.

I just did an upgrade with MTN for sim only package. so I Upgraded to Home internet (my MTN home 150 GIG). The upgrade went so well and they were very fast to revert back to me.

The problem became as soon as i received the confirmation that I have successfully upgraded. I could not connect to the internet anymore. I thought my router was the cause of the problem.

I called MTN customer care where I was informed that the router that I am using is not compatible with the the package I upgraded to. My biggest concern is that I was never made aware that I need a particular router for the package that I selected when I was applying for the upgrade. MTN is falling us in that they should make customer aware that the package requires a specific router before they process upgrade.