MB
Mishen B

1 reviews | Active since Mar 2009

11 Feb 2016, 11:57

MTN hidden monthly PROMO fee when signing contract

I took an MTN 50min, 100MB, 100SMS Use-Your-Own contract at the MTN Pavilion Store. The agreed TOTAL cost was R79/month. I was assisted by Delene. <br> <br> MTN have been billing me R109/month. I raised an enquiry and the feedback is very upsetting. I am told that the R79/month did not include the PROMO fee of R30/month. My wife was with me at the time and is witness to me clarifying with Delene the total cost payable. This was confirmed by Delene ie. TOTAL COST = R79/month.<br> <br> MTN have been very ********* and I now have the pain of pursuing this \breach of contract\". <br> <br> I have been a long-standing customer of MTN with multiple contracts and now feel an urgent need to find another service provider."

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 Feb 2016, 09:51
Official
Hello mishquik,

We are truly sorry for the inconvenience caused and for the breakdown in service experienced.

We have now escalated the problem directly to the Regional Management Team and the stores management team for resolution.

We can confirm once we've obtained the documents confirming the package (UYO) and subscription.

We will then be able to correct the account accordingly and credit you for the additional charges.

Regards
Tim
MTN Complaints Management Team: REQ:***