MTN Herm**** no care in the world to help customers

I have contacted Charl Swartz so many times via his email address to find out where my Sony Xperia is that was sent in for repairs by your Herm**** office in October last year. He reads my email but does not reply. Please find my phone. If you cant find it then I want a replacement. Then I was informed by Herm**** branch that i could migrate my contract Cell number ********** 968, so that I could get data as well as airtime. I took my details in and a guy helped me and said this would be done before the 20th. Not done didnt get his name but he gave me his cell number which I have left a message and off course not received a reply at all. ( ********** 482) What is going on MTN, such shocking service.... I need this sorted out asap. Please help cause let me say one thing I cannot believe the shocking atittude of your staff at herm**** branch. One guy on duty Friday the 23rd, plenty people waiting in line to be helped where was the rest of the staff. On a Tea break I suppose while your shop was full. Really MTN what is going on.