MTN - here we go again!

MTN Direct took the liberty of upgrading two of our numbers in August 2017 so that we could receive a laptop which our daughter urgently needed for her studies. Jack from the call centre assured us they had stock and that the device would be delivered within a week, so we agreed to go ahead with the upgrades...

Now, 2 months later, we still have not received the promised laptop, even though I am paying R560 a month. I called on Tuesday to cancel the upgrade... after a 20 minute hold I was told that the issue will be escalated, their supervisor will be informed and Jack would phone me back... nothing

So Wednesday I phoned again, another 20 minute hold, still no Jack but a promise to inform his supervisor and someone would phone me back... guess what, STILL NOTHING!!!!!!

I WANT TO CANCEL THE UPGRADE!! I DONT WANT THE LAPTOP ANYMORE!! I WANT SOMEONE TO PHONE ME BACK!!