MTN - Here to dull my day!

If only I could change the star rating above to zero... After all the frustration I have been through with MTN for the last week.

I took out a data deal on Black Friday, telephonically with one Lebogang Dube who was very kind in selling me the deal, however that is where it ended. After doing the telephonic agreement and a credit check I was told that my data will be available to me within 2 hours. It is now over a week and it has not been updated.

I made a few calls to MTN customer care and each time i am told that my new contract has been approved and all that is required is for that one Lebongang dube to "complete" it, and an email will be sent to him requesting his to execute the action. I was then given other contact details and email addresses of a number of other departments, all who do not get back to me to at least let me know what is going on. On Friday, I spent over 3 hours trying to get hold of someone to assist me to no avail. At one stage a consultant attempted to put me through to a manager, after waiting a further 35 minutes, I was told that no manager was available to take my call.

I have received so many sms's stating that my "Query has been closed" but it is not yet resolved. I have also received many messages stating that my "device delivery status is updated to on Thank you for using MTN" but this is not even a device deal. I do not understand this. It seems like Lebogang Dube refuses to fulfil my deal!

Unfortunately I do not have many hours in a day, and work too, in order to afford my bills, including this new MTN contract and am now taking countless hours of time from my work to get my deal straight. MTN certainly does not want to brighten MY day!!!