1 reviews | Active since Apr 2010
MTN Hemmingways - Dispute on Account Arrears and Early Upgrade Device Fees
Dear MTN Hemmingways Team,
I am writing to dispute the account arrears of R2537.61 on my two contracts, which were upgraded in May 2024 by consultant Asemahle. During the upgrade process, I was not informed about the early upgrade device fees, which has resulted in unexpected charges.
Every month, our phones are locked, and we have to visit the store to resolve the issue. I have been told that the account is in arrears due to the two months' device fees. However, upon calculating the device fees, I found that they are less than the amount I am owing.
I kindly request your assistance in:
1. Clarifying the breakdown of the R2537.61 arrears amount 2. Verifying the device fees charged to my account 3. Adjusting the account to reflect the correct amount 4. Preventing further phone lockouts due to this dispute
Please investigate this matter urgently, and I look forward to your prompt response.
My contract details are:
- Contract 1: *** - Contract 2: ***
Thank you for your attention to this matter.
Sincerely, Bongiwe Ncube
Asemahle initially fixed the issue, but my phones were locked again, and I couldn't make calls. He reopened the lines, but the problem persisted. When I returned, I was told he no longer worked at the mall, and the staff offered to email the manager.
After explaining my situation to another consultant, they informed the manager, but my issue remains unresolved. I'm being asked to pay an unexpected amount, which I was initially told I wouldn't have to pay. This is unacceptable and feels like I'm being ******.
Due to the carelessness of Consultant Asemahle, I'm now unable to make or receive calls. I urge you to resolve this matter immediately. It's unfair to expect me to pay for something I didn't agree to. Please fix this issue promptly.
Asemahle initially fixed the issue, but my phones were locked again, and I couldn't make calls. He reopened the lines, but the problem persisted. When I returned, I was told he no longer worked at the mall, and the staff offered to email the manager.
After explaining my situation to another consultant, they informed the manager, but my issue remains unresolved. I'm being asked to pay an unexpected amount, which I was initially told I wouldn't have to pay. This is unacceptable and feels like I'm being ******.
Due to the carelessness of Consultant Asemahle, I'm now unable to make or receive calls. I urge you to resolve this matter immediately. It's unfair to expect me to pay for something I didn't agree to. Please fix this issue promptly.