MT
Michael T
1 reviews | Active since Oct 2011
30 Sept 2015, 14:53
MTN helps ******* to ***** from their clients
I have a MTN 3G wifi router. For more than three years my bill has been the same R329 PM. (It's their old unlimited data package). \Don't worry sir
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MTN South Africa's replyOfficial
30 Sept 2015, 16:03Hello Temfam,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the account is not billed for extra internet usage. The account is billed for content usage this service is not part of MTN service and not activated on our side, this service has been activated by yourself on the device. MTN do not credit the account for this service.
The content service used Basebone. We have sent the request to the content service provider to remove this for you. Your unsubscribe has been logged as #***. You can contact them on *** to assist you with any credits. Any extra service used that is not part of the contract will be billed to the account.
Please remove the SIM card and place in handset to set the following on the SIM card.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the account is not billed for extra internet usage. The account is billed for content usage this service is not part of MTN service and not activated on our side, this service has been activated by yourself on the device. MTN do not credit the account for this service.
The content service used Basebone. We have sent the request to the content service provider to remove this for you. Your unsubscribe has been logged as #***. You can contact them on *** to assist you with any credits. Any extra service used that is not part of the contract will be billed to the account.
Please remove the SIM card and place in handset to set the following on the SIM card.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply30 Sept 2015, 16:03
Official
Hello Temfam,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the account is not billed for extra internet usage. The account is billed for content usage this service is not part of MTN service and not activated on our side, this service has been activated by yourself on the device. MTN do not credit the account for this service.
The content service used Basebone. We have sent the request to the content service provider to remove this for you. Your unsubscribe has been logged as #***. You can contact them on *** to assist you with any credits. Any extra service used that is not part of the contract will be billed to the account.
Please remove the SIM card and place in handset to set the following on the SIM card.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the account is not billed for extra internet usage. The account is billed for content usage this service is not part of MTN service and not activated on our side, this service has been activated by yourself on the device. MTN do not credit the account for this service.
The content service used Basebone. We have sent the request to the content service provider to remove this for you. Your unsubscribe has been logged as #***. You can contact them on *** to assist you with any credits. Any extra service used that is not part of the contract will be billed to the account.
Please remove the SIM card and place in handset to set the following on the SIM card.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing
Kind Regards,
Alice van der Merwe
***