MTN helps *********

<p>I had a cell phone ******. It is a pre paid number. I called 173…but there is no function for this any more. I went into a store and they said they cannot help as it is pre paid. Call 173. I called 173 and was directed to ********** . I called ********** and the numbers have changed and the function is no longer there, so I dialled 0 for assistance. I waited 12mins for assistance and was told they cannot help as it is pre paid and they are contract only. So, they said they will put me through to p repaid. I requested, please do not put me through to a queue. They put me through to a queue. I waited 24mins…no answer. I had to hang up and then tried again later…I waited 36mins in a queue and still no answer...I logged several calls online (Block number [# ********** 9]) Still no answer. The phone is still in use and the number still not blocked…Well done MTN, by saving a few rands on call centre agents and putting a decent support desk in place, you have really helped the ********* get away with more crime.</p>